Frequently Asked Questions

RUO products are manufactured and sold exclusively for in vitro (test tube/laboratory) research and are not approved, cleared, or intended for human use, diagnostic procedures, or clinical applications of any kind.

Our products are available to licensed research institutions, universities, pharmaceutical companies, and qualified researchers. By placing an order, you confirm you hold the appropriate credentials and facilities to handle research compounds.

Yes. Every batch comes with a CoA documenting purity, identity, and testing methodology (HPLC, LC-MS, NMR). CoAs are available on the product page or upon request.

Orders are shipped in temperature-appropriate, discreet packaging with all required hazard labeling. Please review our Shipping Policy for delivery windows, carrier options, and international requirements.

Due to the nature of research compounds, returns are limited. Please review our Refund & Returns policy for full details on eligibility, timelines, and the process for damaged or incorrect items.

Regulations vary by jurisdiction. It is the buyer's sole responsibility to ensure compliance with all applicable local, state, and federal laws before purchasing or using any product. BioSyncLabs sells strictly for laboratory research purposes.

Specific storage conditions (temperature, humidity, light) are listed on each product page and the CoA. Generally, peptides and lyophilized compounds should be stored at −20 °C, sealed and away from moisture.